Terms & Conditions

Terms & Conditions 2019-10-28T15:13:44+00:00

TERMS AND CONDITIONS


 

The Marina Theatre Trust is governed by the following Terms & Conditions.

By purchasing tickets, gift vouchers, merchandise or membership, you are accepting these Terms & Conditions and are agreeing to be bound by them and comply with all applicable laws and regulations.


Our Details:

Marina Theatre Trust

Company Number: 07824326

Charity Number: 1149133

VAT Registration Number: 127051444

 

Marina Theatre

Marina

Lowestoft

Suffolk

NR32 1HH

 

Box Office Phone Number: 01502 533200

Email: info@marinatheatre.co.uk

All our online bookings are powered by our partner organisation Spektrix


Booking Fees

The Marina Theatre Trust applies an 85p booking fee to all tickets for live shows and satellite screenings. Booking fees are not applied to Schools or Groups of over 10 people, or to customers holding a valid Marina or Privilege Card.

Booking fees are not applied to cinema tickets.


Theatre Restoration Levy

A fee of £1 is included in the advertised ticket price.


Concessions

Unless otherwise stated, live show concessions apply to Over 60s, Under 16s, and Equity Members.

Film concession rates apply to Under 25s, Marina Card holders, and Over 60s.


Cancellation, Exchanges & Refunds Policy

The Marina Theatre Trust reserves the right to cancel any production or screening. Where an event is cancelled or rescheduled, you will be entitled to a full refund. This will be issued through the Box Office as soon as reasonably possible.

Tickets may be exchanged by the customer (up to 10 days before the show) for another performance of the same production, free of charge.

Tickets may be returned for a credit note for the full value of the ticket minus a per ticket handling fee of £2.


Delivery Policy

Tickets may be posted to you for an additional charge:

Royal Mail 2nd Class: £1

Royal Mail Recorded Delivery: £2.50

 

Alternatively, for no additional charge, your tickets may be collected from the Box Office or can be sent to you via email in the form of an E-ticket.


Children

Due to safety restrictions, we cannot supply (nor allow the use of) children’s booster cushions. Please take this into consideration when booking for a trip with small children.

Children 24 months and under do not require a ticket when sitting on a lap.

Children under 16 attending the theatre must be accompanied by an adult.


Latecomers

Latecomers will be admitted at the discretion of venue staff and at an appropriate point in the performance.


Film Certificates

We are required by law to refuse admission to a film performance to anyone who is, in the opinion of our staff, below or appears to be below the minimum age limit required by the relevant classification of the British Board of Film Classification (BBFC) or local authority. Whilst we never like turning customers away or causing any disappointment or embarrassment, our licence, and therefore business, does rely on our vigilance and as a prudent cinema operator we may insist on photo ID.

ID can be requested at any point as initial checks are not possible when tickets are purchased from our website.


Cameras and Recording Equipment

Unless stated otherwise, cameras or any other recording devices are not permitted.

Any unauthorised use of recording devices may result in removal from the theatre, forfeiture of the device and may subject you to criminal and civil liability.


Mobile Phones

Using mobile phones during a performance causes disturbance in the auditorium. Even when phones are on silent, the light from your screen will be enough to cause a distraction for both audience members and performers.

With that in mind, all phones should be switched off fully or set to silent and put away before entering the auditorium. They should remain like this until the performance is over.


Offers

Any offers apply to full price tickets only and cannot be used in conjunction with other offers.


Lost or Stolen Property

Marina Theatre management accepts no responsibility for possessions lost or stolen on the premises.


The Marina Theatre Trust reserves the right to make changes to these Terms & Conditions at any time without prior notice.