Terms & Conditions
TERMS AND CONDITIONS
The Marina Theatre Trust is governed by the following Terms & Conditions.
By purchasing tickets, gift vouchers, merchandise or membership, you are accepting these Terms & Conditions and are agreeing to be bound by them and comply with all applicable laws and regulations.
Our Details:
Marina Theatre Trust
Company Number: 07824326
Charity Number: 1149133
VAT Registration Number: 268931070
Marina Theatre
Marina
Lowestoft
Suffolk
NR32 1HH
Box Office Phone Number: 01502 533200
Email: info@marinatheatre.co.uk
All our online bookings are powered by our partner organisation Spektrix
Booking Fees
The Marina Theatre Trust applies a 95p booking fee to all tickets for live shows and satellite screenings. Booking fees are not applied to Schools or Groups of over 10 people, or to customers holding a valid Marina Card.
Booking fees are not applied to cinema tickets.
Theatre Restoration Levy
A fee of £1 is included in the advertised ticket price.
Concessions
Unless otherwise stated, live show concessions apply to Over 60s, and under 16s.
Film concession rates apply to Marina Card holders.
Purchasing Tickets, Cancellations, Exchanges & Refunds
Tickets purchased for our shows cannot be resold for commercial gain. The Marina Theatre Trust reserves the right to cancel any tickets that are being sold by unauthorised third-parties
The Marina Theatre Trust reserves the right to cancel any production or screening. Where an event is cancelled or rescheduled, you will be entitled to a full refund. This will be issued through the Box Office as soon as reasonably possible.
The Marina Theatre Trust reserves the right to alter or vary the advertised programme, including cast, running times, and such other matters without prior notice or without being obliged to refund monies or change tickets.
Tickets may be exchanged by the customer (up to 10 days before the show) for another performance of the same production, free of charge.
Tickets may be returned (up to 10 days before the show) for a credit note for the full value of the ticket minus a-per ticket handling fee of £2.
Delivery Policy
Tickets may be posted to you for an additional charge:
Royal Mail 2nd Class: £1.30
Royal Mail Recorded Delivery: £2.50
Alternatively, for no additional charge, your tickets may be collected from the Box Office or can be sent to you via email in the form of an E-ticket.
Children
Children under 24 months do not require a ticket when sitting on a lap unless otherwise specified.
For reasons of safeguarding, young people under 14 attending the theatre must be accompanied by an adult.
Latecomers
Latecomers will be admitted at the discretion of venue staff and at an appropriate point in the performance. An alternative seat may be found for you until an opportunity arises to move you to your allocated seat with minimal disruption to the rest of the audience and performers.
Film Certificates
We are required by law to refuse admission to a film performance to anyone who is, in the opinion of our staff, below or appears to be below the minimum age limit required by the relevant classification of the British Board of Film Classification (BBFC) or local authority. Whilst we never like turning customers away or causing any disappointment or embarrassment, our licence, and therefore business, relies on our vigilance and we may insist on photo ID.
ID can be requested at any point as initial checks are not possible when tickets are purchased from our website.
Offers
Any offers apply to full price tickets only and cannot be used in conjunction with other offers.
Safety and Enjoyment
The Marina Theatre Trust takes the safety of their audiences very seriously and reserves the right to implement additional security measures, such as bag checks, as and when necessary. Any items which could be used as a weapon, or alcohol not bought on the premises, will be confiscated.
We will not tolerate threatening behaviour towards our staff, volunteers or other members of the audience. If you display this kind of behaviour you will be asked to leave and we will consider banning you from the venue.
We reserve the right to refuse alcohol purchases at our discretion.
All gangways, passages and staircases must be free from obstructions and people will not be allowed to sit or stand in these spaces during a performance or screening.
Using mobile phones during a performance, even if they are on silent, causes disturbances in the auditorium. With that in mind, all phones should be switched off fully or set to silent and put away until the end of the performance.
Photography and video/sound recording during performances and screenings are strictly prohibited unless specifically told otherwise.
On purchasing a ticket, you agree to follow the Covid guidance and rules which are regularly reviewed and altered according to the latest Government advice and regulations
Lost or Stolen Property
Marina Theatre management accepts no responsibility for possessions lost or stolen on the premises.
Gift Vouchers
Gift vouchers are valid for 2 years from issue date. They are redeemable against live shows, films and screenings only and cannot be exchanged for cash.
The Marina Theatre Trust reserves the right to make changes to these Terms & Conditions at any time without prior notice.